Switching Mobile Network

There has been a change to the portability of numbers on Mobile networks. If for whatever reason you wish to switch mobile network, there have been some industry changes to make it easier.


To enable this process you may need a code or information:

  • PAC – Port out of a network taking your mobile number with you
  • STAC – Port out of a network without taking your number
  • Switching information – telling you what your current credit balance is and what you would lose if you ported out


You have three options:

  1. SMS

Please use the SMS short codes below to get your PAC, STAC or Switching information: 

  • Text PAC to 65075
  • Text STAC to 75075
  • Text INFO to 85075


2. Online

Via an online self care portal:

Visit https://switch-portal.co.uk/ and follow the instructions.


3. Call Customer Services

Call us on 500 from your White Mobile or 0330 001 1384 from another phone.